Terms & Conditions

Thank you for visiting www.sheilafleet.com (the 'website'). These terms and conditions govern your use of the site and purchase of goods and services from the site. You will also find information on your privacy and your security on other pages of the site and these pages shall be incorporated into these terms and conditions. Please read these terms and conditions carefully before using the site. By accessing the site and/or placing an order, you signify your agreement to be bound by these conditions and you consent to us using your information in accordance with our privacy policy.

Payment

All prices quoted on the website are retail, displayed in (£) Pounds Sterling, and exclude the cost of delivery.

Payment for all orders (including those placed from outside the UK) are made in (£) Pounds.

All prices include VAT at 20% - this rate may change at any time in line with UK Government legislation.

All goods remain the property of Sheila Fleet Jewellery until payment is received in full.

Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible.

Delivery

All Sheila Fleet jewellery is made to order in our Orkney workshop and delivery times may therefore vary. If you require a piece of jewellery by a particular date (e.g. a birthday or anniversary), or within 14 days of ordering, please get in touch as soon as possible after placing your order. Unless we agree by email to deliver goods by a special date, we cannot accept liability if the goods do not arrive within the delivery times stated below.

As everything is made to order, delivery times depend on the materials used and the delivery destination. Please note that at periods of high demand, the usual 7-14 day delivery times referred may be extended to 21 days (see also 'Christmas Orders').

If you have any queries about your delivery please contact:

Sheila Fleet Jewellery
The Workshop
Tankerness
Orkney
Scotland
United Kingdom
KW17 2QT
Tel +44 (0) 1856 861 203
Fax +44 (0) 1856 861 204
Email info@sheilafleet.com

Christmas Orders

Please note that November and December are very busy periods for the workshop, and the usual 7-14 day delivery times referred to may be extended to 21 days. We will of course notify you of changes, and when ordering please always ask for last posting dates to be sure of delivery in time for Christmas.

The following is a guide to our normal delivery times:

  • Standard metals (silver, 9ct gold): We aim to deliver to UK destinations within 7-14 working days of receiving your order. We aim to deliver overseas within 14 - 21 days, depending on the destination.
  • Special metals (Gold - 9ct white, 9ct rose, 14ct yellow, 18ct yellow, 18ct yellow (enamel), 18ct white, 18ct rose; Platinum): We aim to deliver to the UK within 3 - 4 weeks of receiving your order; 4 - 6 weeks for overseas orders (depending on location).
  • All UK orders are sent by Royal Mail Special Delivery, requiring a signature on receipt.
  • All overseas orders are sent by Royal Mail International and require a signature on receipt.
  • Orders can be sent by courier e.g. Fedex if requested, at the customer's expense.

In the unlikely event of our workshop having to shut down temporarily, some deliveries may be delayed until work is resumed.

Delivery Charges

A delivery charge (which helps cover the cost of packaging, postage and insurance) is added to all orders, as follows:

  • UK - £7.00
  • International - £15.00
  • Fedex £50.00

Hallmarks

A hallmark is your guarantee of quality and can only be applied by an independent Assay Office. All our gold over 1 gram, palladium and platinum pieces over 0.5 grams, and silver pieces over 7.78 grams are hallmarked in accordance with the UK Hallmarking Act 1973. All such pieces are independently quality tested for fineness by the Edinburgh Assay Office and given a hallmark.

A hallmark consists of three symbols: the maker’s mark, the metal fineness mark and the Assay Office Mark. In our case the maker’s mark is SD from Sheila’s maiden name: Sheila Dearness. The metal fineness mark always indicates the type of metal and its purity and finally the Assay Office mark indicates where the hallmark has been applied. Our jewellery and rings are hallmarked by the Edinburgh Assay Office. For more information on hallmarks see the Edinburgh Assay Office’s Guide to Hallmarking and our Guide to Metals.

Disclaimer & Liability

The Sheila Fleet website provides a general description of the nature of the goods. We endeavour to ensure that all descriptions and illustrations of the items on the website or in our catalogue or otherwise provided to you by us are accurate but there may be slight variations due to print and publishing limitations. Enamel colours on the website act as a guide and may vary depending on different screen resolutions.

Sheila Fleet reserves the right to remove any items listed in the website from sale, to change designs, technical specifications or alter prices without prior notice.

Except in relation to the description of products and services available for order from our website, we make no guarantees or warranties concerning the security, timeliness, relevancy, sufficiency, accuracy or reliability of any data, information, or services provided to you on or through this site. We will work to keep the website up to date but cannot guarantee that this site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on any technology. We will endeavour to allow uninterrupted access to the site but access may be suspended, restricted or terminated at any time.

The site may contain direct links or hyperlinks to websites that are maintained by third parties. When utilising such a link, you are leaving our site; therefore, Sheila Fleet Jewellery has no control over, does not endorse, and rejects firmly all and any liability and is not liable for damages and costs incurred by the user, the quality, operation, reliability, compliance with laws, ethics, business practices, nor content of such third party websites, or for any product or service advertised or provided therein.

Copyright

All Sheila Fleet designs are copyright of Sheila Fleet Jewellery Ltd and lodged with the British Jeweller's Association's copywatch scheme. No unauthorised images are to be removed without consent from the company; Sheila Fleet is a registered trademark.

Unless otherwise specifically designated, Sheila Fleet Jewellery is the sole owner of all intellectual property rights to this site and its contents, including, but not limited to, copyright protection for all content, including the design, layout, graphics, photos, format, and other visual or electronic elements of the site. Sheila Fleet Jewellery, with ALL RIGHTS RESERVED, owns all ownership rights pertaining to the information and material contained on this site, including, but not limited to, the Sheila Fleet name, logos, trademark, graphics, photos, images, and content.

By using our site you agree to use the site only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the site.

You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use the site content in any way, other than that as may be intended and stated within the relevant part of the site. Any other use of site content requires the prior written permission of Sheila Fleet Jewellery (please contact Martin Fleet in the first instance).